Aqua-Soft ForumsI registered just to tell my story.
Thank you for this thread! It's been great.
I had the exact same problem with the soundless playing 5th generation 30gb white ipod, and I called the apple number (1-800-275-2273) from Romania using skype. I was talking to the first rep in less then 2 minutes. After telling me I am way out of warrantee, he listened to my problem, and the first thing he told me to do was to press the lower right corner of the ipod as hard as I could and see if it starts playing. It did, obviously, so without further insistence he told me he would explain the situation to his supervisors and they would make sure i can send it in and have it fixed or replaced for free, as it is a problem they at apple are aware of. No begging, a** kissing, nothing. Ryan, a really nice senior advisor took over and it's all taken care of. I just have to ship my Ipod from Romania to some relative or friend in the US, and they need to do the shipping back and forth to Apple - free of charge, of course. All done in 32 minutes, from the first call.
Thanx!