More hosting woes

This might turn into a bit of a rant so, bear with me...

A couple of years ago I decided to go with Hostaway.net for my website needs, they were highly recommended.

At first all went fine, technical queries were dealt with in a personable and friendly manner... that was not to last, you'd be surprised to learn!

I've had probs lately ftping to my webspace (connection refused) so I went to their support site and made a ticket. After hitting 'submit' I get a message saying I will receive an email confirmation... nothing. Then I emailed their support directly... nothing. I then went to the billing section to check on my account status (site was renewed last August), I was prompted for my email address and password... invalid. Clicked on forgot password, thinking it may have changed somehow and was told that a new password had been emailed to me.... nope. Can't even login to my control panel as my login details are invalid according to them.

Trouble is my domain is registered with Hostaway also.

A while ago (august again) I get an email from Globat.com who have taken on Hostaway... aha! I'll check them out... submit a ticket... nothing. Email their support direct... you get the picture.

I'm at my wits end.

Many thanks for your patience.

Mods may want to delete/censor company names for legal reasons.

#489146

Read about your problems on the MT forum, I feel for you buddy.

I went through the same kinda problem with my host a year ago. They sold out and their support forum went down hill as fast as a thing that goes down hill very fast on an icy day.

I couldn't really complain, unlike you I don't pay for my host, only the domain, which I bought separately.

Fortunately they seems to have got their act together now and I'm getting good service.

Good luck sorting them out, no one should have to put up with poor customer service when your paying them for it.

#489151

Cheers mps69... to be continued I hope!

#489152