iTunes

My itunes program is not working.

Every time I click on the icon to start it up a message appears saying "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience".

Below that it says whether or not to report the error to microsoft. I reinstalled the program and get the same error. I also installed newer versions of iTunes but still no use. I have windows xp by the way. My brother rebooted the computer (Feburary) and then this problem started occuring since the rebooting. Does anyone know what's wrong and how to fix it? Cuz this is really driving me crazy now =(

I got Quicktime version 7.1.3 and iTunes 7 and here's the link showin the error:

http://img258.imageshack.us/img258/8553/fukdupmp8.png

#427719

You're better off asking this at the Apple support forums.

#427726

i would uninstall it, this time do file search iTunes... remove everything has to do with iTunes in ur system then go to music folder, if u see any library left off delete it as well.

reinstall...i think u should be all set at this point.

#427727

It's because you are using internet explorer. Please dl firefox and enjoy the sex thanks

#427728

There's a possibility you might have a virus that embedsitself as soon as you install any program including iTunes and some programs that have the virus don't get to work at all or have strange symptoms.

#427733

You didn't say whether you were running any plugins, like Mplugin. If you've tried to install Mplugin, but the install was unsuccesful, there could be a corrupt mplugin.dll file in your directory. I seem to recall having a similar problem with the NowPlaying.dll when I tried to install the lastest version of that plugin, as well.

#427757

Hey thanks everybody for your replies!

@dave double u

no i did not have any plugins installed.

Actually I found a solution to the problem on another site. I'm posting it here for the convenience of those with the same problem and believe me it worked LIKE A CHARM

Quote:

I SOLVED MY PROBLEM

Submitted by ChooseChris on Sun, 02/19/2006 - 2:24pm.

I found this solution on another website, but I wanted to share it with all of you here. The problem seems to be with the automatic updating of iTunes. Apparently it can whack-out if you have any older version of Quicktime installed.

Here's how I fixed my iTunes: I uninstalled both iTunes AND Quicktime and then restarted. I then went to www.oldversion.com and downloaded an old version of Quicktime. In my case I wasn't sure how old I should go, so I chose Quicktime 6.4. I downloaded and installed that older version, restarted, then UNINSTALLED Quicktime again. This install/uninstall helps clear out any older registry entries that might be interfering with the new installation. Once I had uninstalled the old version, I rebooted one more time and then installed iTunes, and iTunes is working again!

So, to recap: Uninstall both iTunes and Quicktime, Restart, Install old version of Quicktime, Restart, then Uninstall Quicktime, Restart, Install iTunes.

I hope this helps someone else, because I know how frustrating it can be not to have iTunes.

-End Quote-

[http://www.applefritter.com/kiwi/node/221]

I REALLY hope this will help! Cuz it worked in a jiffy for me!

Best of luck!

and thanks again everyone!

Peace.

#427920